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SpinMatterFIELD GUIDE

Keep & recover Free guidance

Understand Pro and get the right help

Choose the useful plan, keep billing questions separate from list recovery, and report a problem clearly.

2 minute read · Reviewed

YOU’LL LEAVE WITH

A clear next step without buying twice or exposing a private roster.

View plans and billing

What stays free, and what Pro adds

Every core wheel mode, fairness preset, CSV import, local image, backup and the Popsicle style is free. You do not need an account for local play. A free account includes three cloud project saves.

Pro is $3.99 per month or $26.99 per year. It adds 50 cloud projects and folders, 50 saved hosted activities, registration approval, synchronized displays, reusable activities, branding and saved premium styles. Only the activity host needs Pro.

NeedStart with
A local classroom or personal wheelFree
A few cloud projects without live hostingFree account · 3 cloud saves
A host page, guest registration and live audience displayPro host
A guest joining a host’s eventThe registration link; no guest subscription

Check membership before buying again

Read the current Terms and Refunds & cancellation policy before checkout. Applicable taxes are shown there. This guide does not replace those policies or promise an exception to them.

  1. Sign in with the email used for the purchase.
  2. Open Pro and choose Refresh membership if a completed payment has not appeared yet.
  3. Use Manage billing for the available billing-portal actions, including payment details and renewal cancellation.
  4. If confirmation is still missing, contact Support. Do not make a second purchase just to retry an unresolved confirmation.

Send a useful, safe problem report

First use the guide that matches the problem: list format, backup recovery, pending registration or display connection. If that does not resolve it, the Support page provides the project’s support contact and reporting form.

  1. Describe the page and the action you tried.
  2. Include your browser, device and the visible error message.
  3. Explain what you expected and what happened instead.
  4. Use a small synthetic example when possible. Do not send passwords, payment details, private access links or participant lists.

Keep the source of truth close

Use the site’s Privacy, Terms, Refunds and Security pages for the current policy wording and provider disclosures. Your existing data remains available to view and export when membership changes, subject to the relevant account and policy conditions.

Before changing devices or clearing browser data, export any local lists you want to keep. A billing change and a browser backup solve different problems.

ONE MORE THING

Common questions

What does Pro cost?

The current listed price is $3.99 per month or $26.99 per year, with applicable taxes shown at checkout. The annual option is billed once per year; the monthly option is billed monthly. Check the current plan and policy pages before paying.

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I paid but still see Free. Should I buy again?

No. Sign in with the purchase email and use Refresh membership on Pro. If confirmation is still pending, contact Support with the transaction context requested there, without sending payment credentials. Avoid a duplicate purchase.

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Ready to use it?

View plans and billing Something not working? Get support